Privacy Policy
How Hampers for Horses collects, uses and protects your personal information.
Last updated: September 2026
1. About This Privacy Policy
Hampers for Horses respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us or place an order.
Hampers for Horses is responsible for deciding how your personal information is used for the purposes described in this policy.
2. Information We May Collect
Depending on how you use our website, we may collect information such as:
- your name;
- billing and delivery address;
- email address;
- telephone number, where provided;
- order and purchase information;
- personalisation details, such as names or gift messages;
- payment and transaction information;
- correspondence you send to us;
- account details if you create a customer account;
- information about how you use our website, such as device, browser and cookie information.
We only collect information that is relevant to providing our services, operating our website or meeting our legal obligations.
3. How We Collect Your Information
We may collect information directly from you when you:
- place an order;
- create an account;
- complete a contact form;
- request a return or refund;
- contact us by email;
- enter personalisation information;
- sign up for marketing, if this option is offered.
We may also receive technical information automatically through cookies and similar technologies when you use our website.
More information about this is available in our Cookie Policy.
4. How We Use Your Information
We may use your personal information to:
- process and fulfil your orders;
- take and administer payments;
- arrange delivery;
- create personalised products;
- send order confirmations and delivery updates;
- answer questions and provide customer service;
- manage returns, refunds and complaints;
- prevent fraud and protect our website;
- maintain business and financial records;
- comply with legal and regulatory requirements;
- improve our website and services; and
- send marketing communications where we have an appropriate lawful basis to do so.
We will not use your information for purposes that are incompatible with the reason it was originally collected unless permitted by law.
5. Our Lawful Bases for Using Personal Information
UK data protection law requires us to have a lawful reason for using personal information. Different reasons may apply depending on what we are doing with the information.
We may rely on:
Contract – where using your information is necessary to process your order, take payment, arrange delivery or otherwise fulfil our agreement with you.
Legal obligation – where we need to keep or use information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests – where it is reasonably necessary for running and protecting our business, improving our services, preventing fraud or handling customer enquiries, provided your rights and interests do not override those interests.
Consent – where we ask for your permission, for example for certain marketing communications or non-essential cookies. Where we rely on consent, you may withdraw it at any time.
The appropriate lawful basis depends on the particular purpose for which the information is being used.
6. Payment Information
Payments made through our website are processed by the payment provider available at checkout.
We do not normally receive or store your complete payment-card details. Payment providers process this information securely in accordance with their own privacy and security arrangements.
We may receive limited payment information, such as whether payment was successful, the amount paid and transaction references, so that we can process and manage your order.
7. Who We Share Personal Information With
We may share personal information where necessary with organisations that help us operate our business and fulfil your order.
These may include:
- payment-processing providers;
- delivery companies and couriers;
- website hosting providers;
- ecommerce and website service providers;
- email and communications providers;
- accounting or bookkeeping services;
- professional advisers;
- fraud-prevention or security providers; and
- public authorities where disclosure is required by law.
We only share the information reasonably necessary for the relevant service.
8. WooCommerce and Our Website
Our website uses WordPress and WooCommerce to operate our online shop.
When you place an order, information you provide during checkout may be stored within our website’s ecommerce system so that we can process your purchase, provide customer service and maintain appropriate business records.
Website service providers may process information on our behalf as part of hosting, maintaining or securing the website.
9. Delivery Providers
To deliver your order, we may provide the chosen courier or postal provider with information such as:
- your name;
- delivery address;
- email address; and
- telephone number where required for delivery.
The delivery provider will use this information for purposes connected with delivering and tracking your parcel.
10. Personalised Products and Gift Messages
Where you provide a name, gift message or other wording for a personalised product, we use that information to fulfil your order.
Please avoid including unnecessary sensitive or confidential information in gift messages or personalisation requests.
Personalisation information may be retained with the order record where necessary for customer service, accounting or resolving queries.
11. Marketing
We will only send electronic marketing communications where we have a lawful basis to do so.
Where we rely on your consent, you can withdraw that consent at any time by using the unsubscribe option provided or by contacting us.
Order confirmations, delivery updates and other service messages relating to an order are not marketing messages.
12. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function, including functions such as remembering items in a shopping basket.
Other cookies, such as certain analytics or marketing cookies, may require your consent before they are used.
Full details of the cookies used on our website and your choices will be provided in our Cookie Policy.
13. How Long We Keep Your Information
We do not keep personal information for longer than reasonably necessary.
How long we retain information will depend on why we collected it and whether we need to keep it for legal, accounting, tax, dispute-resolution or customer-service purposes.
For example, order and transaction records may need to be retained for a number of years to meet financial and legal record-keeping requirements.
Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.
14. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website or internet transmission can be guaranteed to be completely secure.
You are responsible for keeping any account password you create confidential.
15. International Data Transfers
Some of the service providers or technologies used by our website may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place where required.
These safeguards may include recognised adequacy arrangements or approved contractual protections.
16. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including:
- the right to be informed about how your information is used;
- the right to request access to your personal information;
- the right to ask us to correct inaccurate information;
- the right to request deletion of information in certain circumstances;
- the right to request restriction of processing in certain circumstances;
- the right to object to certain uses of your information;
- the right to data portability in certain circumstances; and
- rights relating to certain automated decision-making.
Not every right applies in every situation. This can depend on the lawful basis on which we are using your information.
If you would like to exercise a data protection right, please contact us using the details below.
17. Automated Decision-Making
Hampers for Horses does not currently make decisions about customers using solely automated processing that produces legal or similarly significant effects.
If this changes, we will update this Privacy Policy as appropriate.
18. Children’s Personal Information
Our website and products are intended to be purchased by adults.
We do not knowingly seek to collect personal information directly from children for the purpose of creating customer accounts or placing orders.
If personal information about a child is included in a gift message or personalisation request, we will use it only as necessary to fulfil the relevant order.
19. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those websites.
We recommend reviewing the relevant privacy policy when visiting another website.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we use personal information.
The latest version will always be published on this page.
The date at the top of the page shows when the policy was last updated.
21. How to Contact Us
If you have questions about this Privacy Policy or how we use your personal information, please contact us.
Hampers for Horses
Email: hampersforhorses@gmail.com
Business address:
Commercial Unit
Holly Tree Farm
Rhodes Minnis
Canterbury
CT4 6XU
22. Complaints
If you have a concern about how we have handled your personal information, please contact us first so that we can try to resolve it.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Still have a question?
If you have a question about how we use or protect your personal information, please get in touch and we’ll be happy to help.